Important before coming
1. Airport pick up service
We have airport pick up service by hotel private car. It costs 16USD (4 seats) and 18USD (7 seats) per way per car (non-profit) includes everything. It is safe for you to avoid scam taxis somewhere. Just supply us your flight number and arrival time, we will arrange a driver to show a poster writing your name and flight number at your exit gate at the airport. He will take you to Hanoi Nova hotel with your luggage. All the payment for car service must be paid at Hanoi Nova hotel.
About the way from hotel to the airport, It takes 40 - 50 minutes. You need to be at the airport 2 hours for International flight and 1 hour for Domestic flight. When you register to go, please clarify your flight info.
2. You should clarify your bed type information before you come.
Because our twin room is limited. So please supply us your bedding type of your room at least 3 days before arrival date. If you do not clarify, your bed in the room would be default by Double (1 Queen Size bed). Baby cot is available at our hotel free of charge.
Please note that DOUBLE means 1 queen size bed, TWIN means 2 single beds.
3. Clarifying your arrival time is recommended.
It is more convenient for us to prepare the best conditions for your stay. We accept express check in at Hanoi Nova hotel. By the way, you do not need to wait at arrival. It is the best if we have also your passport and Vietnam VISA as well.
4. Passport and validate VISA is required.
When you do check in at our hotel, we require original passport and validate visa or ID card (for Vietnamese). We just take a copy of it and return you right away. We will not let you check in if you do not have above documents. Your booking will be cancelled with all penalty following booking policies.
5. Currency exchange
During your time Vietnam, you should have Vietnam Dong to spend. If you want to do exchange at the airport, please make sure you do exchange at the bank representation office. If not, you will lost your money. We have exchange service. The rate is based on the daily bank rate.